You can access your payslips, pension increase letters and P60s via the online member portal, My Pension Tracker at any time.
Historically, you have received a payslip or pension increase letter in the post when the pension you are receiving changes – normally this is because your pension has increased or there has been a change in your tax code. A P60 has also been posted to you every year.
Isio will no longer be issuing paper payslips, pension increase letters or P60s in the post. The reasons for this change include environmental preservation, data security, efficiency, availability and convenience. You should have received a letter from Isio providing more detail on this last year.
If you have already registered for My Pension Tracker, you do not need to register again. If you would like to register, please do so using this link: https://www.mypensiontracker.co.uk. If you need help, please call Isio’s dedicated registration helpline on 0330 135 9861 (between 9am and 5pm, Monday to Friday).
We understand that some pensioners may wish to continue receiving payslips, P60s and pension increase letters in the post. Please contact Isio using the following details if this applies to you:
Email: reuters@isio.com
Helpline: 0800 488 0796 (from outside of the UK +44 203 372 2106)
