Personal Data and Information Security

Impersonation fraud is a growing threat to pension savings. Fraudsters use increasingly sophisticated tactics to gain unauthorised access to members’ pension accounts, often during high-risk events such as transfers or retirement.

Common methods include:

Hacking email accounts to intercept pension correspondence;
Impersonating members to change bank account details;
Creating fake pension accounts using stolen data; and
Exploiting weak or unsecured account credentials.

Please stay vigilant!

In light of the continued incidents of data theft, fraud and scams, it is crucial to exercise caution when sharing personal information. Please ensure that your pension account details are kept up to date and when discussing your pension online, make cyber security a top priority.

Whenever possible, use www.mypensiontracker.co.uk to submit information securely. Please note, however, that My Pension Tracker cannot be used to submit forms or identification documents. If you need to email sensitive details, ensure you do so securely and consider contacting the recipient for guidance.

Be on the lookout for suspicious emails or unexpected phone calls and always use password protection when sharing personal data. Consider implementing two-step verification where possible (see link below for guidance).

For additional guidance and tips on maintaining online security, visit:

The National Cyber Security Centre’s website

www.ncsc.gov.uk/guidance/data-breaches

The City of London Police’s Identity fraud guidance www.cityoflondon.police.uk/advice/advice-and-information/fa2/fraud/personal-fraud/identity-fraud

GOV.UK’s Stop! Think Fraud campaign

https://stopthinkfraud.campaign.gov.uk

Pension Scams Action Group

Steps to stay scam safe

Financial Conduct Authority

https://www.fca.org.uk/consumers/protect-yourself-scams